Detailed Tasks / Responsibilities You Can Delegate to a Chief of Staff

Stakeholder communications: internal and external (board, investors, partners)

Budget oversight, financial or contracts review in partnership with finance / legal teams

Leading cultural initiatives, helping embed values, talent development

Strategic planning, helping you prioritise goals, translate vision into operational plans

Leading large cross‑functional projects (product launch, market expansion, strategic partnerships)

Managing OKRs / KPIs, tracking performance metrics

Acting as proxy for you in meetings, managing escalations

Optimising process: systems, workflows, internal communication channels

Employers wanting to raise the bar for administrative support, reduce errors/overlaps, streamline processes, and ensure smooth coordination between departments.

Businesses where professionalism, standards, consistency, and your brand’s image depend on how well your admin and assistant teams function together.

Organisations experiencing chaos or inefficiency, with duplication, unclear responsibilities among administrative staff.

Medium to large companies or family offices where there are multiple assistants/office managers and you need someone to oversee them centrally.

Skilled Administrative Leadership Driving Seamless Team Coordination and Operational Excellence

Freeing up senior leaders

to focus on strategic rather than detail / coordination work.

Administrative Support

Enhanced professionalism and internal branding through polished administrative support.

Improved Efficiency

fewer gaps or overlaps among secretaries / PAs / office managers.

Standardisation

of office systems, procedures, documentation, roles & responsibilities.

Clear oversight & accountability

for all administrative / assistant teams — no more ad-hoc management.

[ 03 ] Candidate Sourcing & Vetting

Leverage internal database + active search; interview for technical skills, strategic thinking, communication, discretion.

[ 04 ] Shortlist & Interviews

You see curated candidates (e.g. 3‑5), receive guidance on interviewing & selecting.

[ 05 ] Onboarding & Integration

Support with first 90 days: aligning goals/KPIs, stakeholder introductions, defining scope.

[ 06 ] Guarantee & Follow‑Up

If match isn’t performing, replacement or adjustment per guarantee terms.

[ 02 ] Profile & Tier Selection

Decide on the required experience, priority of strategic vs operational workload, urgency.

[ 01 ] Discovery & Role Briefing

Deep dive into your leadership style, strategic priorities, organisational culture, current pain points.

Client Profile:
Family office supporting multiple homes, events, staff, and assistants in different locations.

Challenge: Miscommunications, duplication of vendor contacts, inconsistent vendor performance, no central supervision, assistants working in silos.

Solution: Engaged Premier Match Admin Leader to oversee all assistants, align schedules, consolidate vendor systems, centralise supplies & contracts, improve onboarding.

Outcome:
Vendor relations improved; supply contracts renegotiated giving cost savings; assistants had clearer job roles; principal freed from operational micromanagement.

Family Office with Multiple Residences

Client Profile:
A company undergoing restructuring—assistants reporting to different executives; no unified leadership; processes failing.

Challenge:
Low morale, inconsistent performance, inefficiencies, executives stretched thin managing admin staff themselves.

Solution:
Brought in Express Admin Lead who could quickly step in: map current processes, assign reporting lines, set priorities, create shared admin calendar, clarify responsibilities.

Outcome:
Admin‑related tasks streamlined; executives no longer managing cross‑assistant handovers; admin staff morale improved; fewer duplication / errors.

Urgent Admin Leadership for Transitional Period

Client Profile:
A mid‑sized consultancy with 10+ EAs, PAs, and secretaries spread across departments, inconsistent practices, overlapping roles.

Challenge:
Each executive’s assistant working slightly differently; unclear responsibilities; inefficiencies; office managers overloaded.

Solution:
Placed a Premier Match Admin Lead who reviewed role definitions, reorganised teams, instituted standard processes, introduced weekly check‑ins among all administrative staff.

Outcome:
Role clarity improved; time wasted on correcting mistakes reduced by ~60%; employee satisfaction among administrative staff increased; executives reported more consistent support.

Scaling Administrative Cohesion in Growing Firm